Privacy Policy

1. Introduction

Welcome to Live Online Retail ("we," "our," or "us").

Live Online Retail is a real-time customer engagement platform that enables businesses and website visitors to communicate through live chat. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Live Online Retail mobile application, related services, and website integrations (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect several types of information in order to provide and improve our Service.

2.1 Personal Information

Depending on how the Service is used, we may collect personal information including:

Name

Email address

Phone number

Customer support conversation details

This information is typically provided when:

Creating an account

Contacting support

Participating in live chat conversations

Submitting forms within the application

2.2 Chat and Communication Data

To provide live chat functionality, we may collect and store:

Chat messages

Conversation timestamps

Chat participant information

This information allows us to facilitate real-time communication between businesses and customers.

2.3 Device and Usage Information

We may automatically collect certain device and technical data including:

Device type

IP address

Log files

App usage statistics

Crash reports and diagnostics

This information helps improve performance, stability, and security of the application.

2.4 Website Visitor Data

If the Live Online Retail chat widget is installed on a business website, we may collect limited visitor data such as:

Page visited

Referring page

Browser type

This helps businesses understand and assist their website visitors.

3. How We Use Information

We use the collected information for purposes including:

Providing live chat communication between businesses and customers

Creating and managing user accounts

Improving application functionality

Providing customer support

Monitoring service performance

Preventing fraud and abuse

Complying with legal obligations

We do not sell personal information to third parties.

4. Data Sharing and Disclosure

We may share information only in the following circumstances:

Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with legal obligations

Protect our rights or property

Investigate fraud or security issues

Protect the safety of users

Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information, including:

Encrypted communications

Secure servers

Access controls

Monitoring and logging systems

While we strive to protect your information, no system can guarantee absolute security.

6. Data Retention

We retain information only for as long as necessary to:

Provide the Service

Comply with legal obligations

Resolve disputes

Enforce our agreements

Users may request deletion of their personal data as described below.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Access to your personal data

Correction of inaccurate information

Request deletion of personal data

Restrict or object to data processing

Data portability

Requests can be made using the contact details provided below.

8. Children's Privacy

The Service is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without parental consent, we will take steps to remove that information.

9. Third-Party Services

The Service may integrate with third-party services such as:

Website platforms

CRM systems

Customer support tools

Analytics providers

These third-party services have their own privacy policies and we are not responsible for their data practices.

10. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence. By using the Service, you consent to the transfer of your information to these locations where data protection laws may differ.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date and may notify users through the app or other communication channels.

Continued use of the Service after updates constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us: